The conversational AI platform for service businesses.
Voice, SMS, email, scheduling, CRM, payments, ads — Lani is the conversational AI platform that runs your front office as one operating system. Not a chatbot. Not an integration. An end-to-end AI workforce, live in 7 days.
You don't need another vendor. You need an operating system.
Most service businesses are stitching together six or seven point solutions — phone IVR, chatbot widget, email auto-responder, scheduler, CRM, payments, ads. Every handoff is a place where a lead falls through the cracks. A real conversational AI platform replaces the patchwork: one set of AI agents, one shared knowledge base, one source of truth. That's the difference between AI-driven chatbots that do one thing and a conversational AI platform that runs your business.
What it is
One operating system. Five phases. Every revenue moment.
Lani is built as an AI operating system with five working phases: Train (learn your business from your knowledge base), Capture (answer every call, text, and email), Recover (re-engage cold leads with conversational AI), Optimize (always-on AI growth advisor), and Amplify (done-for-you paid ads pointed at the same booking machine). Underneath are specialized AI agents — receptionist, follow-up, scheduler, analyst, marketer — coordinated by a shared knowledge base. You configure once; every channel learns instantly. That's why Lani is in a different category than voice conversational AI products that only handle calls or AI-driven chatbots that only handle text.
Multi-agent architecture
Specialized AI agents handle voice, follow-up, scheduling, analytics, and marketing — coordinated by a shared knowledge base. Update once; every agent learns instantly.
Every channel, every language
Voice, SMS, email — plus 30+ languages on day one. Same AI assistant, same brand voice, every conversation.
Always-on AI growth advisor
Real-time analytics, no-show forecasting, ad-spend efficiency, and weekly optimization recommendations baked into the platform.
Replaces 6–7 point solutions with one conversational AI platform
100% inbound coverage — voice, SMS, email — across all 5 phases of the revenue loop
Sub-1-second voice answer rate from the AI receptionist
Recovers cold leads from 90+ days ago using conversational AI re-engagement
Books directly into the scheduler you already use — no rip-and-replace
Done-for-you paid ads (Meta + Google) feed the same conversational AI platform
Multi-location aware — every location, every brand, one operating system
30+ languages supported on day one
Frequently asked
Questions service business owners ask before going live
What is a conversational AI platform?
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A conversational AI platform is software that holds natural conversations with your customers across voice and text channels — and (if it's any good) actually completes the task: booking, payment, follow-up, escalation. Lani is a conversational AI platform purpose-built for service businesses, so it handles voice, SMS, email, scheduling, CRM, and payments as one coordinated system, not a patchwork of point tools.
How is this different from AI-driven chatbots?
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AI-driven chatbots usually mean one chatbot in one window. A conversational AI platform like Lani spans every channel a customer might touch — voice, SMS, email — and connects them to your business systems (scheduler, CRM, payments). The chatbot is one feature inside the platform, not the whole product.
Where does Lani sit among top AI platforms?
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Most top AI platforms are either horizontal (general AI assistants for any task) or enterprise (built for contact centers running thousands of seats). Lani is vertical: a conversational AI platform built specifically for service businesses — med spa, dental, roofing, solar, home services — at a price point and onboarding speed that fits how those businesses actually buy software.
Does Lani replace my existing tech stack?
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Lani replaces the patchwork — IVR, chatbot, follow-up sequencer, basic analytics. It plugs into your scheduler, CRM, and payment processor rather than replacing them. Most clients drop 3-5 vendors in their first 90 days.
How fast can a conversational AI platform realistically go live?
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7 days. Day one is kickoff and knowledge base load. Days 2-3 are voice persona and integrations. Days 4-5 are the dial-test quality gate. Days 6-7 are production cutover. The 7-day pilot has no setup fee.
One conversational AI platform. Every front-office channel.
See if your business qualifies for the 7-day pilot.