Replace your call center with one AI agent.
Lani is artificial intelligence for call centers — purpose-built for service businesses. Every inbound call answered in under a second, qualified in real time, and booked directly into your scheduler. No queues. No hold music. No $4,000/month BPO bill.
Call centers are too expensive — and answering services miss the moment.
A real call center costs $3,000–$8,000/month per seat and still misses 20% of calls during peak hours. Answering services are cheaper but read scripts, can't qualify intent, and never book the appointment. Meanwhile, the caller who didn't get through in 30 seconds is already on a competitor's website. AI for call centers solves the math: sub-second answer, infinite parallel calls, true qualification, and a confirmed booking before the caller hangs up.
How it works
An AI call center built for service businesses, not enterprises.
Most artificial intelligence call center platforms are sold to Fortune 500 contact centers running thousands of agents. Lani is the opposite: a turnkey AI call center for service businesses — med spas, dental practices, roofers, solar installers, home services — who need every call answered without hiring or outsourcing. Lani picks up in under a second, identifies the caller, qualifies their request, books an appointment in your scheduler, takes a deposit if needed, and writes everything back to your CRM. The same AI runs 24/7, handles infinite simultaneous calls, speaks 30+ languages, and never quits, never escalates labor costs, never lets a Saturday call go to voicemail.
Sub-second answer, every time
No queues. No hold music. The caller hears a natural voice on the first ring — and the AI is already pulling context about their previous visits before they finish their sentence.
Infinite parallel capacity
Twenty calls hit at once during a marketing push? Lani answers all twenty in parallel. Your call center maxes out at the number of seats you're paying for — Lani never does.
Books, not just answers
Answering services take messages. Lani takes appointments. Real bookings in your real scheduler, with deposit collection on the call if you want it.
24/7 coverage at a fraction of a call center seat — most clients save $3,000+/month within month one
100% inbound coverage — sub-1-second answer, no calls escalated to voicemail
Books directly into your scheduler — no message-taking, no callback queues
Multi-location aware — routes by region, follows local hours, respects local policies
Quiet Hours add-on for after-hours coverage at a discounted minute rate
HIPAA-grade infrastructure available for medical verticals via Privacy Plus+
Real-time human transfer when the caller intent demands one
· Med Spa + Dental
High-ticket consultations, deposit collection, HIPAA-aware handling. The AI receptionist books the consult, takes the deposit, and texts the directions — all without your front desk picking up.
· Roofing + Solar + Home Services
Storm-day call volume that breaks a normal call center. Lani answers every inbound, qualifies the project, and books the on-site estimate while your competitors' phones are still ringing.
Frequently asked
Questions service business owners ask before going live
Is this a real AI call center or just a chatbot with a phone number?
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Real AI call center. Lani runs full-duplex voice AI with sub-second answer latency, real-time interruption handling, per-business voice personas, and the ability to book, take payment, transfer to a human, and write back to your CRM during the same call. It is a complete replacement for a traditional call center seat, not a script-driven IVR.
How does artificial intelligence in a call center handle complex calls?
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Lani is trained on your specific business knowledge — services, pricing, hours, policies, escalation rules — so it handles the common 80–90% of calls fully autonomously. For the rest (legal issues, complaints, unusual requests), Lani recognizes the intent and warm-transfers to a human in real time, with full context. The escalation rules are your call.
How does this compare to a traditional call center or BPO?
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A BPO costs $3,000–$8,000/month per seat, requires training, has turnover, and caps at the number of seats you pay for. Lani is a flat subscription, never turns over, handles infinite parallel calls, and answers in under a second 24/7. The ROI is usually obvious inside the first 30 days from recovered bookings alone.
Can the AI take deposits or payments on the call?
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Yes. The Lani Pay add-on lets the AI send a secure pay link by SMS during the call and confirm the deposit before hanging up. The booking is held against the deposit so no-shows drop dramatically.
What if I already have a small in-house front desk?
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Lani works alongside them. Your team handles walk-ins, complex cases, and human-required moments. Lani handles overflow, after-hours, weekends, and the inbound calls that would otherwise go to voicemail. Most clients keep their human team and let Lani add capacity instead of replacing.
Stop paying for a call center.
7-day pilot, no setup fee. The AI answers your phones by the end of this week.