Conversational AI for healthcare, with HIPAA built in.
Lani is a conversational AI built for medical practices, med spas, and dental offices. Sub-second voice answer, HIPAA-grade handling via Privacy Plus+, and bookings written straight into your scheduler. Every patient call answered, every consult scheduled, every cold lead reactivated.
Medical practices lose 30–40% of inbound revenue at the front desk.
Front desks miss calls, voicemails get ignored, and the patient who didn't reach a human in 30 seconds calls the practice down the street. Layer on HIPAA: most consumer AI products can't even legally handle a healthcare conversation. That's why generic chatbots haven't worked in medical — and why conversational AI for healthcare has to be designed differently from the start.
How it works
Built for medical from the voice layer up.
Lani's conversational AI for healthcare is built on a HIPAA-grade infrastructure path (the Privacy Plus+ add-on enables BAA, encrypted audio, isolated transcripts, audit logs, and configurable retention). The same AI receptionist that answers your calls books consultations into your EMR/scheduler, takes deposits, follows local recording-disclosure laws, and writes back compliant records. Underneath, AI agents handle voice (patient calls), SMS (appointment reminders + cold-patient reactivation), email (referral coordination), and analytics (no-show forecasting, channel ROI). One operating system across the entire patient journey — pre-visit, in-cycle, post-visit, and reactivation.
HIPAA-grade by design
BAA available, encrypted audio, isolated transcripts, audit-logged. Privacy Plus+ add-on enables full HIPAA-grade handling for medical verticals.
Patient calls answered in <1 sec
Sub-second AI receptionist pickup, 24/7, in 30+ languages. Patient never hits voicemail, never gets put on hold, never calls the practice down the street.
Books straight to your scheduler
Real appointments in your real scheduler, with deposit collection via Lani Pay and recording-disclosure language compliant with your state's rules.
HIPAA-grade infrastructure available via Privacy Plus+ add-on (BAA included)
Sub-1-second patient call answer rate, 24/7 in 30+ languages
Books directly into your scheduler — no clipboards, no callbacks
Cold-patient reactivation campaign reawakens leads from 90+ days ago
Multi-location aware — routes by region, follows local hours, respects state-specific rules
Real-time human transfer when a patient request requires clinical judgment
Recording-disclosure handling compliant with two-party-consent states
· Med Spa
High-ticket consultations, deposit collection, multi-location coordination. The AI receptionist books the consult, takes the deposit, and texts the directions — entirely autonomously.
· Dental
Appointment reminders, cold-patient reactivation, and emergency-call triage. Lani recovers the dormant patients your hygienist hasn't had time to call back.
Frequently asked
Questions service business owners ask before going live
Is Lani HIPAA-compliant?
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HIPAA compliance is shared between vendor and practice. Lani provides the technical safeguards required to operate in HIPAA contexts: a Business Associate Agreement (BAA) via the Privacy Plus+ add-on, encrypted audio, isolated transcript storage, audit logging, configurable retention, and recording-disclosure handling. The practice is responsible for the operational and administrative pieces of HIPAA on its end. We help you stand both sides up during the 7-day pilot.
How does conversational AI for healthcare actually book appointments?
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Lani plugs into the EMR or scheduler your practice already uses. During the call (or SMS conversation), the AI receptionist confirms the patient identity per your verification rules, identifies the appointment type, finds the next available slot, books it, takes a deposit if you've enabled Lani Pay, and texts the patient confirmation + directions. The visit lands in your scheduler in real time.
Will the AI hand off to a clinician when needed?
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Yes. Escalation rules are configurable per practice — clinical questions, complaints, sensitive issues, or any condition you set. Lani recognizes the escalation intent and warm-transfers to your designated human in real time with full call context.
Does this work for med spas as well as dental?
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Yes. Lani has med spa and dental templates ready on day one, with vertical-specific knowledge base seeds for both. Roofing, solar, and home services are also live verticals — Lani is built for service businesses generally, and the healthcare templates are battle-tested.
How fast can a practice go live?
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7 days. Day one is kickoff and knowledge base load (services, pricing, hours, providers, policies). Days 2-3 are voice persona and EMR/scheduler integration. Days 4-5 are the dial-test quality gate. Days 6-7 are production cutover with the AI receptionist taking real patient calls.
Conversational AI for healthcare, live in 7 days.
BAA available. Sub-second answer. 30+ languages.