One assistant, every channel
Voice
Answered on the first ring
Chat
Resolved in the widget
SMS
Replied in seconds
AI Customer Service
For teams drowning in the same questions on every channel
Without hold queues, deflection bots, or hiring another agent.
One assistant that finishes the job instead of dodging it, answers instantly in your brand voice, and escalates with full context only when a human is truly needed.
7-day pilot. Live this week. Or enter your number below and hear it in seconds.
One assistant, every channel
Voice
Answered on the first ring
Chat
Resolved in the widget
SMS
Replied in seconds
Support today is not one line. It is phone, chat, and text, all asking the same things, all day, and a bot that dodges only makes it worse.
The same five questions, forever.
Hours, pricing, order status, rescheduling. Your team answers them all day instead of doing real work.
Deflection is not resolution.
A bot that pushes people to a FAQ and hopes they go away just makes them call back, angrier.
Support ends at 5. Customers don't.
Every after-hours question is a customer left waiting, and a reason to look elsewhere.
The solution
Voice, chat, and SMS share one brain and one source of truth, so every channel stays in sync, with no extra tool to babysit.
Is this you?
Watch a caller get answered, qualified, and booked
Your team spends its day on the same handful of questions.
You have tried a bot that annoyed customers into calling anyway.
Your customers reach you on more than one channel.
You want support measured by problems solved, not tickets deflected.
As featured in
Lani already handles inbound for ICAN Basketball across call and text, answering parents' questions and booking registrations without a human touching most of them.
ICAN BasketballLani AI ClientStill deciding?
“Bots just frustrate my customers.”
That is deflection bots. Lani is measured on resolution. It finishes the request or hands off with full context, which is the opposite experience.
“Our questions are too specific for AI.”
It answers from your knowledge base, in your words. The more specific your information, the better it does.
“We'll lose the personal touch.”
Your team stops drowning in repetitive questions and spends its time on the conversations that actually need a person.
AI customer service uses conversational AI to answer and resolve customer questions across the channels people actually use, voice, chat, and SMS, instead of routing them to a queue or a help article. Good AI customer service resolves the request end to end and escalates to a human, with context, only when the issue truly needs one.
Lani delivers omnichannel AI customer service that answers in under a second, 24/7, in 30+ languages. It pulls answers from your own knowledge base, books and reschedules, updates your CRM, and hands off to your team with the full history when a human is needed, so customers are helped, not deflected.
Enter your number and Lani calls you in seconds. It is the fastest way to judge the voice, by ear.
Frequently asked
It resolves them. Routing to a human is the exception, and when it happens, it carries the full context.
Voice, chat, and SMS, with the same assistant and the same quality across all three.
When a request needs a person, Lani warm-transfers with the full thread and a summary attached.
Yes. Responses come from your knowledge base in your brand voice, consistently.
Around the clock, on every channel.
Explore more
Book a call and see resolution replace deflection.
7-day pilot. Live this week.
