AI customer service that actually resolves.
Most AI customer service tools route tickets. Lani resolves them. Voice, SMS, and email — answered in real time, qualified, booked, and closed out. Built for service businesses where every customer interaction is a revenue moment.
Most AI customer service tools just route tickets.
The first wave of AI customer support was glorified routing — a chatbot that asked five questions, gave a canned answer, and escalated to a human anyway. Service businesses don't need ticket routing. They need a customer to book an appointment, pay a deposit, get directions, reschedule, or recover from a 90-day silence. AI customer service for service businesses has to resolve, not route — and that's the gap Lani closes.
How it works
AI customer support that books, pays, and follows up — across every channel.
Lani is an AI customer service platform purpose-built for service businesses. The same set of AI agents covers voice (sub-second pickup, natural conversation, booking, payments), SMS (instant reply, conversational AI re-engagement, opt-out handling), and email (drafted in your brand voice, threaded into your CRM). Every interaction is logged, attributed, and visible in real time on a customer experience AI dashboard. You see which channel converts, which questions come up, which leads went cold, and which customers are about to churn — and Lani acts on it automatically. AI tools for customer service that just sit in a dashboard are dead weight; Lani is the agent doing the work.
Voice that closes
Sub-second answer rate, natural conversational AI voice, full duplex interruption handling, and a real appointment booked into your scheduler before the call ends.
SMS + email at AI speed
Every missed call gets a text within 60 seconds. Every email gets a brand-voice reply. Every cold lead from 90+ days ago gets reactivated with conversational AI.
Customer experience AI dashboard
Channel-level conversion, cold-lead recovery, no-show forecasting, and your most-asked questions — surfaced in real time so you can see what your customers actually care about.
34%+ lift in booked appointments in week one — measured directly in your scheduler
100% inbound coverage — voice, SMS, and email all answered in real time
Sub-1-minute response across every channel — beats every human team
Cold-lead reactivation recovers customers your team forgot about
Multi-language: 30+ languages on day one for every interaction
Always-on AI analytics — no separate BI tool, no separate dashboard
HIPAA-grade handling available for medical verticals
Frequently asked
Questions service business owners ask before going live
What's the difference between AI customer service and a regular chatbot?
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A regular chatbot answers FAQs and routes tickets. AI customer service — done right — actually resolves the customer's need: books the appointment, takes the payment, reschedules the visit, recovers the cold lead. Lani is the latter. It runs across voice, SMS, and email instead of a single chat window, and it's integrated end-to-end with your scheduler, CRM, and payment processor.
Which channels does Lani cover?
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Voice (inbound phone calls answered in under a second), SMS (inbound and outbound texts including cold-lead reactivation), and email (replies drafted in your brand voice). All three channels share one knowledge base of your business, so the customer gets the same answer whether they call, text, or email.
How does Lani compare to other AI customer service companies?
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Most AI customer service companies are built for enterprise contact centers — Zendesk add-ons, Salesforce extensions, $100k/year contracts. Lani is built for service businesses (med spa, dental, roofing, solar, home services) at $997-$1,497/month, deploys in 7 days, and includes the AI agents that actually do the work instead of just classifying tickets.
Can Lani handle complex customer support issues?
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Lani is configured with your business knowledge, escalation rules, and brand voice — so it handles the routine 80–90% of customer interactions autonomously and warm-transfers the edge cases to a human with full context attached. You decide where the escalation line sits.
How long does it take to go live?
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7 days. Day one is kickoff and knowledge base load. Days 2-3 are voice persona and integrations. Days 4-5 are the dial-test gate (Lani has to pass a 5-point first-call quality check before we let her go live). Days 6-7 are production cutover.
Stop routing tickets. Start closing customers.
A 7-day pilot pays for itself. No setup fee, no commitment beyond month one.