The AI voice assistant that books, not babbles.
Lani is a conversational AI voice assistant for service businesses — sub-second answer, natural prosody, full duplex interruption handling, and a real appointment in your real scheduler before the caller hangs up.
Most AI voice assistants sound like AI voice assistants.
The first generation of voicebots had robotic prosody, two-second latency, and broke the moment a caller interrupted. Then the LLM wave shipped chatbots into phone calls without solving the voice layer — so the AI sounded human for one sentence and a kindergarten chatbot for the next. A real AI voice assistant has to sound natural, respond in under a second, handle interruptions like a person, and actually complete the task. That's what Lani solves.
How it works
Voice conversational AI built for the appointment, not the demo.
Lani's AI voice assistant runs full-duplex voice AI: real-time speech recognition, contextual response generation, natural prosody, and interruption handling that matches how humans actually talk. Sub-second answer latency on every call. Underneath, a knowledge base of your business — services, pricing, hours, scripts, escalation rules — feeds the voice assistant in real time. It books appointments into your scheduler, takes deposits via Lani Pay, and writes everything back to your CRM. Most callers complete a full booking in under three minutes without realizing they spoke to an AI.
Sounds human
Natural prosody, contextual emphasis, real-time interruption handling. Callers don't flinch. They book.
Sub-1-second answer
No queues. No IVR. The phone rings once and a real conversation begins.
30+ languages
Same AI voice assistant, every language. The caller hears their language; you see the transcript in English in your dashboard.
Sub-1-second answer latency — beats every human receptionist
Full-duplex voice — handles interruptions, follow-up questions, and corrections
Books directly into your scheduler during the call — not in a follow-up email
Real-time human transfer when caller intent demands it
HIPAA-grade voice infrastructure available via Privacy Plus+
Per-business voice persona — you choose the voice, tone, and brand language
30+ languages supported on day one
Records, transcribes, and writes back to CRM automatically
Frequently asked
Questions service business owners ask before going live
Will callers know it's an AI voice assistant?
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Some will, most won't — and the ones who do generally don't care because they got their appointment in under three minutes. Lani uses real-time conversational AI voice with natural prosody, sub-second latency, and full duplex interruption handling. The callers who do notice usually comment after the booking is already confirmed.
How is this different from other AI voice companies?
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Most AI voice companies sell a voicebot — you bring the workflow. Lani ships the whole stack: voice assistant, scheduler integration, CRM sync, payments, follow-up SMS, cold-lead reactivation, ad spend management, and analytics. The voice assistant is one layer of a complete AI operating system for your front office.
Can the AI voice assistant take payments?
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Yes, via the Lani Pay add-on. The AI sends a secure pay link by SMS during the call and confirms the deposit before hanging up. Bookings are held against the deposit, which drops no-shows significantly.
What happens when the caller needs a human?
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Lani recognizes escalation intent (complaints, legal issues, unusual requests) and warm-transfers to a human in real time with full call context attached. The escalation rules are configurable per business.
How accurate is the voice AI?
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Lani passes a 5-point dial-test gate before going live — first-call quality has to clear the bar before we let her answer real customers. We also run a 20-fixture voice evaluation harness across name capture, appointment booking, payment handling, escalation, and edge cases.
An AI voice assistant that books, not just talks.
7-day pilot, no setup fee. Live on your phones by the end of this week.